Here are answers to the questions we hear most often. If you can't find what you need, email us and we'll be happy to help.
What does Purelio sell?
Purelio is a small independent online store offering practical products for cats and cat owners.
Where do my orders ship from?
Products ship to the US from our partner warehouses, which are mostly overseas.
How long does it take to process my order?
Orders are processed in 1-3 business days. After that, your order is on its way from the warehouse.
How long does delivery take?
Delivery to the US usually takes about 9-17 days. Because orders ship from partner warehouses that are mostly overseas, please keep this timeframe in mind when you order.
How can I check on my order or get tracking information?
If you'd like an update on your order, email us at nabijonovu0101@gmail.com with your order number and we'll look into it. If your order seems much later than expected, please write to us as well.
What is your return and refund policy?
You can request a return or refund within 30 days of the delivery date. Email us with your order number and a short note about what went wrong. Please contact us before sending anything back, so we can reply with return instructions. If an item arrives damaged, defective or not what you ordered, send us a photo along with your order number and we'll make it right with a replacement or a refund. Approved refunds go back to your original payment method. You can read the full return details in our Refund policy.
How can I contact you?
Email us at nabijonovu0101@gmail.com. Please include your order number if your question is about an existing order. You can also read our Privacy policy and Terms of service for more information.