Shipping policy

Shipping Policy

Thank you for shopping at Purelio (purelio.store). We sell practical products for cats and cat owners. This policy explains how and when your order is processed, shipped and delivered.

Where We Ship

We currently ship to addresses in the United States only.

Where Your Order Ships From

Orders are fulfilled by our partner warehouses, mostly located overseas, through CJ Dropshipping. Because of this, your order may arrive in more than one package if it contains several items.

Order Processing Time

Please allow 1-3 business days for us to process your order before it ships. Business days are Monday through Friday, excluding public holidays.

Delivery Time

For US orders, delivery usually takes about 9-17 days after processing. This is an estimate, not a guarantee. Actual delivery times may vary.

Shipping Cost

Shipping cost is shown at checkout before you pay, so you will always see the total before placing your order.

Order Tracking

  • When your order ships, we email you a tracking number.
  • Tracking may take a few days to update after you receive the number. This is normal for international shipments.
  • If you have not received a tracking email after the processing time has passed, please contact us.

Shipping Delays

Delays can sometimes happen because of carrier handling, customs processing, weather, holidays or high order volumes. If your order is taking longer than expected, or tracking shows no movement for a long time, please email us and we will look into it.

Wrong or Incomplete Address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible with your order number. If the order has not shipped yet, we will do our best to correct the address. Once an order has shipped, we may not be able to change it.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, email us a photo of the item with your order number. We will replace the item or refund you.

Lost Parcels

If tracking shows no movement for a long time, or your parcel appears to be lost, contact us. We will look into it and replace the order or refund you.

Returns

For information about returns, please see our Refund Policy.

Contact Us

If you have any questions about shipping, email us at nabijonovu0101@gmail.com. Please include your order number so we can help you faster.