Refund policy

Refund Policy

We want you and your cat to be happy with your Purelio order. If something isn't right, we're here to help.

30-day returns

You can request a return or refund within 30 days of the delivery date. Email us at nabijonovu0101@gmail.com with your order number and a short note about what went wrong.

Damaged, defective or wrong items

If your item arrives damaged, doesn't work as described, or isn't what you ordered, please send us a photo along with your order number. We'll make it right with a replacement or a refund.

Lost parcels

If your tracking shows no movement for a long time, or your parcel appears to be lost, contact us. We'll look into it and replace the order or refund you.

How returns work

Please contact us before sending anything back. We'll reply by email with return instructions, so you don't ship the item to the wrong place.

Refunds

Once your return or request is approved, we'll refund the money to your original payment method. Your bank or card provider may need a few days to show it in your account.

Shipping times

Processing: orders are processed in 1–3 business days.
Delivery: US orders usually arrive about 9–17 days after processing.
Where orders ship from: your order ships from our partner warehouses, which are mostly overseas.
Tracking: we email you a tracking number when your order ships. Tracking may take a few days to update.
Shipping cost: shown at checkout.

Because items ship from partner warehouses, shipping time on its own is not a reason for a return. If your order is taking much longer than the time above, or tracking hasn't moved for a long time, write to us and we'll look into it.